treatland contact + questions

we have simplified our question system a bit. we now have only four departments. please choose the right one so your question gets answered quickly n by the correct department.

you can ask diana a question relating to just about anything except shipping
you can ask david, willie, aaron, jack or dana or calder or sean in the shipping department a question about returns, exchanges, messed up orders, combining orders, canceling orders, express shipping, or any other shipping or order related questions.
you can reach benji for special orders dept thru special orders or else! if you wish to special order something, as in "special", got it?
price matching - yes. submit your price match link for authorization. wanna know more about price matching?

choose the wrong dept and your question will magically vanish! wow!

NEW FOR 2021 - NO CYBERBULLYING PLZ.

UPDATE DEC 2021 - DUE TO OUR STRICT ADHERENCE TO CDC SAFETY MEASURES WE HAVE A 1-4 DAY SHIPPING DELAY. ORDERS ARE SHIPPING OUT 24/7 (like literally), SO HOLD TIGHT WE WILL GET TO YOUR ORDER ASAP! FEDEX HAS SUSPENDED ALL SERVICE GUARANTEES = NO MONEY BACK FOR LATE ORDERS, THE USPS IS RUNNING WEEKS BEHIND IN SOME AREAS... WELCOME TO YOUR NEW WORLD. NO NEED TO EMAIL AND ASK WHERE YOUR ORDER IS CAUSE WE GOT IT UNDER CONTROL!! YES, THERE IS A PANDEMIC. YES, YOUR MOPED PARTS WILL ARRIVE SOON! WHEEEEEEEE !

UPDATE DEC 22-31st 2021 - SALE TIME - Use code "scruffmcgruff" for 15% off til 1/1/22 at 11:59pm. We are closed friday dec 24th and fri dec 31st for a little mental health break. we will get back to all emails the following Monday. Orders will ship as usual except for these days! Thank you for your understanding!!

In case you failed to read the above, we are closed Thursday Dec 23rd at 5pm until Monday Dec 27th at 9am. We will not be shipping orders or answering emails in this time. Monday the 27th orders will begin shipping again. Please bear with us early in the week while we get caught up from taking this little break. We have been shipping parts for over 15 years so don't worry we can handle it!! Thank you!!



ASK A QUESTION NOW


Yes, a real human shall answer you. Treatland, the international friend of moped, is here to help you.


or if you don't have an account set up yet, you can email here - questions@treatland.tv

if you have already emailed us and not received a response check your spam folder and do a search in your email for the address questions@treatland.tv as we answer all emails sent to us, usually within a day or less. if you are an unpleasant person and don't really have anything nice to say your email was probably deleted by mistake, oops, man what a bummer.

here are the answers to some commonly asked questions so you can get your answer quick - we will add some more soon. ok yeah we are still working on that.

moped jetting and tuning questions - please see the tuning spread sheet here

please email in your questions, we answer emails super fast all day long, so you will get a response asap. thanks!

from 2007 to march 2018 we were located in the mission in SF. As of march 2018 we are in our new warehouse in El Cerrito, CA, right beside SF, Oakland, Berkeley, etc.